Published: Mon, April 17, 2017
Money | By Oscar Reynolds

United modifies policy for booking crew on crowded flights

United modifies policy for booking crew on crowded flights

United Airlines is changing its policy on booking crew on flights in the wake of a passenger being dragged off an overbooked plane.

"This is one of our initial steps in a review of our policies in order to deliver the best customer experience", said the spokesperson.

The incident on Sunday on a flight preparing to leave Chicago's O'Hare International Airport has sparked widespread outrage, calls for congressional hearings and a petition urging the airline's chief executive to resign despite apologising to the passenger, his family and passengers on the flight. "Often times those seats are available at the last minute are only available because that flight can be overbooked".

A man on a United Airlines flight from Houston to Calgary was allegedly stung by a scorpion, the same day the carrier forcefully removed a passenger from a plane, drawing widespread rebuke. Dao suffered a concussion and a broken nose, and will undergo reconstructive surgery after losing two front teeth, Demetrio said. While that may seem like a big number, it's actually a tiny fraction (about.0062%) of the 823 million passengers who flew with U.S. airlines past year.

United said on Friday it has to craft policies to win back customer trust.

The situation could have been avoided if the airline, which offered $800 travel vouchers and a hotel stay for passengers to rebook on another flight, had simply upped their offer, Demetrio said. A United official told passengers that it needed four volunteers to give up their seats for off-duty crew members. Dr. Dao was one of them. Later, Munoz offered a more emphatic mea culpa, saying: "No one should ever be mistreated this way". "Our crew immediately consulted with a MedLink physician on the ground who provided guidance throughout the incident and assured our crew that it was not a life-threatening matter", United Airlines said in a statement via CNN.

Last week, one family received almost £9,000 in compensation from Delta, after they volunteered to delay their flights. Two other officers have been placed on leave.

The policy change came after its violent removal of an Asian-American passenger from a flight on Sunday night evolved into a public relations crisis.

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