Published: Sat, April 22, 2017
Culture | By Ray Hoffman

United to compensate people on flight when man dragged off

United to compensate people on flight when man dragged off

By selling more tickets than seats the airline makes more money, passengers get to book on to a flight that might technically be full and planes are more likely to fly full, allowing airlines to keep fares low.

United hasn't provided details of how it makes offers to passengers, but CEO Oscar Munoz said Wednesday that United policy denied the crew the flexibility they needed to find fliers who would voluntarily give up seats.

Thehead of United Airlines has expressed his "shame" over seeing airport security staff drag a passenger off one of the company's planes in his first TV interview. "I think the key is managing it before you get to the boarding process", he said.

Dao was removed from the plane Sunday after he refused to give up his seat on the full flight from Chicago to Louisville. The head of United's parent company has scrambled to contain the damage to the carrier's reputation.

The flight was loaded and preparing to leave Chicago's O'Hare International Airport on Sunday when the man was dragged off.

In a news release, the attorneys say they plan to talk to the media and that they will be accompanied by a relative of Dr. David Dao. Her video shows an attempt by an officer to forcibly remove passengers from the plane.

Dao refused to be removed from the flight and screamed as a security officer yanked him out of his seat and dragged him down the aisle by his arms.

The CEO even initially described the passenger- Vietnamese grandfather Dr David Dao - as "disruptive and belligerent".

The lawyers also want the airline and the city of Chicago to retain reports from the flight, along with the personnel files of the aviation officers who pulled Dao from the flight, the Chicago Tribune reported Wednesday.

The unlucky victor was Dao, who refused to leave the plane, saying that he needed to see patients in the morning.

An Aviation Department spokeswoman did not respond to questions about the duties of the aviation police force, but Zalewski said the agency's commissioner will be asked that on Thursday.

Chicago Aviation Commissioner Ginger Evans will also speak. Many airlines in India and globally tend to issue confirmed bookings to more passengers than the number of seats available on a flight in anticipation of a few ticket cancellations and to cut the possibility of departing with empty seats. "And this can never, will never, happen again on a United Airlines flight", Muñoz pledged. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again.

Munoz pledged a thorough review of United's procedures and promised that police would not be used in the future to remove passengers.

Taylor, who says he represents Vietnamese artists who frequently used United, has started a petition to boycott the airline and has around 1,200 signatures thus far.

In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way.

Commenting on the Vietnamese news website Dai Ky Nguyen, one user wrote, according to the BBC, "You can not beat someone up then just say I'm sorry".

Munoz expressed regret for his widely-criticised initial response to the debacle in which he appeared to put partial blame for the incident on the 69-year-old passenger, saying he "defied" authorities and "compounded" the incident. Video of police officers dragging the passenger from an overbooked U.

Dao was ultimately convicted in late 2004 of several counts of obtaining drugs by fraud or deceit and was placed on five years of supervised probation and surrendered his medical license.

Like this: