Published: Fri, August 11, 2017
Technology | By Timothy Carter

Microsoft's Surface computers lose Consumer reports backing

Microsoft's Surface computers lose Consumer reports backing

Consumer Reports earlier reverted its impressions of Apple's 2016 MacBook Pro but the survey has been unable to provide a recommendation for Microsoft's Surface lineup. From reddit's Microsoft Surface subreddit, user UTese shared his history with Surface Pro repairs.

However, consistency and build quality were a regular problem for users in Consumer Reports' polling.

Consumer Reports specifically mentioned four laptops in its report - the Surface Laptop (128GB and 256GB versions) and the Surface Book (128GB and 512GB versions) - but said its decision applies to all Microsoft devices with detachable keyboards as well as those with conventional clamshell designs.

Microsoft is new to the hardware business and has generally been met with favorable reviews of its laptops from consumers and pundits in the industry.

Microsoft disagrees with the report, saying in a statement "real-world return and support rates differ significantly from Consumer Reports' breakage predictability". As you might imagine, Microsoft is already responding against these findings, stating that the company does not believe that the study "accurately reflects Surface owners' true experiences".

Shares of Microsoft were last seen down 0.6% at $72.05, with a consensus analyst price target of $80.19 and a 52-week range of $55.61 to $74.42.

Microsoft defended the reliability of its laptops and tablets. Of course, the nature of consumer tech is that something will probably go wrong for a subset of devices over the course of their typical use.

In a fairly short but to-the-point tweet on Thursday morning, Reuters revealed that Microsoft Surface devices have underwhelmed in Consumer Reports' reliability tests. It takes much more data, collected in aggregate, to make those predictions. "And people can improve their chances of getting a more dependable device by considering our brand reliability findings". There are millions of these folks, and many of them supply us with information on hundreds of thousands of individual products, including everything from pickup trucks to washing machines. Others said the touch screen was not responsive enough or that the devices froze or shut off unexpectedly.

But "it's not great" news since reliability "is one of the key elements" of systems, he added. Apple laptops and tablets came out on top in Consumer Reports' reliability surveys.

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