Effective Date: May 24, 2025
At Front Line Desk (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services related to AI customer support agents.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Business information (e.g., company name, industry)
Usage Data
- Browser type
- IP address
- Pages visited
- Time spent on pages
- Referring URL
Cookies & Tracking
We use cookies and similar tracking technologies to improve user experience, monitor site usage, and analyze trends.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Communicate with you about your inquiries or account
- Send relevant updates and marketing (if you opt-in)
- Monitor and analyze usage patterns
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal data.
We may share information with:
- Trusted service providers that help us operate our website and deliver services
- Legal authorities, if required by law
- Analytics providers (e.g., Google Analytics)
All third parties are required to protect your information and use it only for the services they provide to us.
4. Data Security
We use industry-standard security measures to protect your information. However, no digital transmission or storage method is 100% secure. We cannot guarantee absolute security but we take all reasonable precautions.
5. Your Rights
Depending on your location, you may have rights such as:
- Accessing the personal data we hold about you
- Requesting correction or deletion of your data
- Opting out of marketing communications
- Withdrawing consent where applicable
To exercise any of these rights, please contact us at [your email address].
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a prominent notice on our website.
8. Contact Us
If you have any questions about this Privacy Policy, please contact:
Front Line Desk
Email: muratovicnermin42@gmail.com
Website: fribtlinedesk.com